Refund & Return Policy
Thank you for choosing Core Engine & Motors. We are committed to providing quality engines, transmissions, and automotive components. We understand that there may be circumstances where a return or exchange is necessary. This policy explains the conditions and procedures for returning eligible products purchased from our website.
Return Time Frame
- Standard Return Period: Eligible returns must be requested within 14 days of delivery unless otherwise stated on the product page or applicable warranty terms.
- The return period begins on the date the product is delivered to the customer.
- Some products may have specific return or warranty conditions due to their condition, manufacturer requirements, or product type.
Condition of the Product
To be eligible for a return:
- The product must be returned in the same condition in which it was received.
- The product must not have been installed, disassembled, modified, altered, or damaged after delivery.
- All original components, accessories, documentation, and packaging, where applicable, should be included.
- Products showing signs of installation, use, modification, or damage may be refused or may be subject to applicable deductions or restocking charges.
- Engines and other mechanical components that have been installed, mounted, disassembled, or operated are generally not eligible for return unless the return is approved under an applicable warranty or due to an error, defect, or damage attributable to Core Engine & Motors.
Used, JDM, Rebuilt & Remanufactured Products
Used, JDM, rebuilt, and remanufactured engines and components may have specific condition, warranty, and return requirements.
Before purchasing, customers should carefully review the product description, specifications, compatibility information, condition, and applicable warranty terms.
If a product has specific return or warranty conditions stated on its product page, those conditions will apply to that product.
Return Method
By Mail
Customers must contact our customer service team before sending a product back. If the return is approved, we will provide return instructions and, when applicable, a Return Merchandise Authorization (RMA) number.
Customers should package the product securely and use a trackable shipping service when returning an item.
In Person
Where applicable, eligible returns may be coordinated at our business location:
Core Engine & Motors
1131 Industrial Ave
Oxnard, CA 93030
United States
Customers should contact us before visiting to confirm that an in-person return can be accepted.
Restocking Fees
Eligible returns may be subject to a restocking fee depending on the product and its condition.
Any applicable restocking fee will be communicated to the customer before the return is finalized.
No restocking fee will normally apply when the return is the result of:
- A defective product covered by the applicable warranty
- Damage that occurred before delivery
- An incorrect product being shipped by Core Engine & Motors
Return Shipping Costs
Unless otherwise stated:
- Customers are responsible for return shipping costs for returns due to a change of mind, incorrect selection, or other customer-related reasons.
- Core Engine & Motors will cover reasonable return shipping costs when the product was damaged before delivery, defective under the applicable warranty, or incorrectly shipped by us.
Damaged or Incorrect Products
Customers should inspect their order as soon as it is delivered.
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with:
- Your order number
- Photos of the product and packaging
- A description of the issue
- Any relevant shipping or delivery information
We will review the issue and, where appropriate, arrange a replacement, repair, refund, or other suitable resolution in accordance with the applicable warranty and return terms.
Return Process
1. Contact Us
Contact our customer service team before returning any product. Do not send a return to our address without receiving return instructions.
2. Return Authorization
If your return is approved, we may provide an RMA (Return Merchandise Authorization) number and return instructions.
3. Package the Product
Securely package the product to prevent damage during transportation. Include all applicable accessories, components, documentation, and original packaging.
4. Ship the Product
Ship the approved return using the provided instructions and, where appropriate, a trackable shipping service. Keep your shipping receipt until the return has been completed.
5. Inspection
Once the returned product is received, we will inspect it to determine whether it meets the applicable return conditions.
6. Refund or Exchange
If the return is approved, the applicable refund will be issued to the original payment method. If an exchange has been approved, we will arrange the replacement product according to the agreed terms.
Refund Processing Time
Once a returned product has been received and approved after inspection, refunds are generally processed within 10 business days.
The time required for the funds to appear in your account may vary depending on your bank, credit card company, or payment provider.
Non-Returnable or Restricted Products
Certain products may not be eligible for return, including:
- Products that have been installed or operated
- Products that have been disassembled or modified
- Products damaged after delivery due to improper installation, handling, or use
- Custom or specially ordered products, unless otherwise agreed in writing
- Products specifically identified as non-returnable on the product page
- Products returned outside the applicable return period
Warranty Claims
Warranty claims are handled according to the applicable warranty terms for the purchased product.
A warranty claim may have requirements relating to installation, maintenance, documentation, professional installation, or other conditions.
Customers should contact us before attempting to return a product under warranty.
Compatibility & Customer Responsibility
Customers are responsible for confirming that an engine, transmission, or other automotive component is compatible with their vehicle before purchasing.
If you are unsure about compatibility, please contact our team before placing your order and provide your vehicle’s relevant information, such as year, make, model, engine specification, VIN, or other applicable details.
Purchasing an incorrect product does not automatically qualify the product for a free return or free return shipping.
Contact Information
For questions regarding returns, exchanges, refunds, or warranty claims, please contact us:
Core Engine & Motors
Email: admin@coreenginemotors.com
Phone: +1 (415) 859-4245
Business Address:
1131 Industrial Ave
Oxnard, CA 93030
United States
Policy Updates
Core Engine & Motors may update this Refund & Return Policy from time to time. Any changes will be posted on this page.
The policy applicable to an order will be determined according to the terms in effect at the time of purchase, subject to applicable law.